Small group SUP

Cancellation Policy

Our aim will always be to run the course, session, event, or trip should it be safe and appropriate. As all of our services involve a considerable portion of practical activity outdoors in an ever-changing environment, they may be cancelled at short notice due to adverse weather conditions or inappropriate water levels. For educational, financial, and safety reasons our bookings must reach minimum numbers. Cancellations due to insufficient numbers will be given no less than 2 weeks prior to the booking’s commencement. Where a booking is cancelled by the customer the below terms apply. At least 4 weeks' notice (28 days) is given, a minimum of a 95% refund will be offered, or the full booking amount can be issued as a voucher for future bookings. At least 2 weeks’ notice (14 days) is given, a 50% refund will be offered. If less than 2 weeks’ notice is given AquaForge may not offer a refund. A service charge of up to 5% of the total booking amount will be taken in transaction fees by our payment solution (>2% per transaction, once for booking payment, and again , this amount will be non-refundable and considered a cancellation fee. All cancellations must be made in writing, we recommend doing so via email to aquaforgecoaching@gmail.com. In all instances refunds will only include fees paid for the booking to AquaForge limited, compensation will not be paid for incidental costs or expenses, and we recommend customers use refundable vendors for accommodation, travel etc. AquaForge Limited reserves the right to cancel all bookings with little or no notice where the customer has misrepresented themselves while making the booking or acts in a way that poses a danger to themselves or others.