Bespoke SUP - Shilpa Rasaiah

Cancellation Policy

Our aim will always be to run the course, session, event, or trip should it be safe and appropriate. As all of our services involve a considerable portion of practical activity outdoors in an ever-changing environment, they may be cancelled at short notice due to adverse weather conditions or inappropriate water levels. For educational, financial, and safety reasons our bookings must reach minimum numbers. Cancellations due to insufficient numbers will be given no less than 2 weeks prior to the booking’s commencement. Where a booking is cancelled by the customer the below terms apply. At least 4 weeks' notice (28 days) is given, a minimum of a 95% refund will be offered, or the full booking amount can be issued as a voucher for future bookings. At least 2 weeks’ notice (14 days) is given, a 50% refund will be offered. If less than 2 weeks’ notice is given AquaForge may not offer a refund. A service charge of up to 5% of the total booking amount will be taken in transaction fees by o